Voice Pulse

Patient and Carer Experience Surveys

An advanced approach to measuring experiences with high accuracy, capable of capturing variations across different stages of the care journey.

Dynamic survey design tailored to service type and audience segment
Analysis that uncovers deeper experiential gaps rather than surface-level satisfaction
Integration of responses with clinical and operational data for deeper insight
Comprehensive coverage of pre-, during-, and post-service interactions

Computer-Assisted Telephone Interviewing (CATI)

A structured and technology-enabled method for collecting precise insights through guided, data-driven phone interactions.

Standardized call scripts adapted to language, context, and service type
Smart interview models that capture and convert responses into analyzable data
Access to audiences that do not engage with digital or self-administered channels
Extraction of both quantitative indicators and qualitative observations during calls

Are you hearing everything that's being said — or only what's being said to you?

VoicePulse doesn't wait for feedback to arrive through formal channels. It captures experiences from both silent and explicit signals — from passing emotions and in-the-moment impressions to digital sentiment and contextual interactions — and turns them into insights that can be measured, tracked, and improved.

Experience-Based Co-Design (EBCD) Workshops and Focus Groups

A participatory framework that brings patients, caregivers, and healthcare staff together to redesign experiences based on real needs—not assumptions.

Engaging stakeholders in identifying pain points and opportunities across the care pathway
Facilitating interactive sessions to address root causes rather than surface symptoms
Co-developing actionable improvements with clinical and operational teams
Translating individual experiences into insights that inform policy and service design

Social Listening and Sentiment Monitoring

A smart mechanism for capturing what is being said across digital channels and turning unprompted opinions into actionable signals.

Monitoring conversations and mentions across social platforms and online communities
Sentiment and language analysis to uncover invisible experience gaps
Early detection of emerging trends related to satisfaction, concern, or trust
Alignment of insights with experience dashboards to support improvement cycles

Patient and Carer Experience Surveys

Computer-Assisted Telephone Interviewing (CATI)

Are you hearing everything that's being said — or only what's being said to you?

Experience-Based Co-Design (EBCD) Workshops and Focus Groups

Social Listening and Sentiment Monitoring

Ready to Transform Your Business?

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